Privacy Policy

GladHome Medical Equipment & Supplies (“GladHome”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website, www.gladhomemedical.com (the “Site”).

1. What We Collect

When you use our WooCommerce-powered store, we collect the following:

• Order Information: Your name, billing and shipping address, email, phone number, payment method, and items purchased.
• Account Details: If you create an account, we store your name, email address, and login credentials.
• Technical Data: Your IP address, browser type, device information, and referring URLs.
• Cookies: We use cookies to keep your cart session active and help you complete purchases smoothly.

2. How We Use Your Data

We use your information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage your account
• Improve our website and shopping experience
• Send marketing emails (only if you opt in)

3. Payment Information

We do not store your full payment details. All payments are securely processed through third-party gateways (e.g., Stripe, PayPal) in compliance with PCI-DSS standards.

4. Sharing Your Data

We only share your information with trusted third parties who help us operate our store, including:

• WooCommerce (shopping cart and checkout)
• UPS (shipping carrier)
• Payment processors (Stripe, PayPal)
• Accounting and analytics tools

We do not sell or rent your personal information to anyone.

5. Cookies and Tracking

Cookies are used to store cart contents, recognize repeat users, and analyze website traffic. You can disable cookies in your browser settings, but doing so may impact site functionality.

6. Marketing Emails

If you opt in, we may send newsletters or promotional offers. You can unsubscribe at any time using the link in each email. We follow the CAN-SPAM Act requirements for email marketing.

7. Your Rights (Missouri Residents)

If you live in Missouri, you have the right to:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your account or information

To make a request, please contact us using the information below.

8. Data Retention

We retain order data for tax and legal purposes for up to 7 years. If you request deletion of your account, we will delete non-essential data while retaining what’s legally required.

9. Security

We take reasonable technical and administrative steps to secure your data against unauthorized access, alteration, or loss.

10. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy

This site is not intended for children under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with the new effective date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

GladHome Medical Equipment & Supplies
1028 W 136th St
Kansas City, MO 64145
Email:
Phone: (816) 255-2701

Last updated: June 1, 2025